The opportunity

We are delighted to bring to you this exciting opportunity for an experienced commercial lead to join Holmes & Hills' senior management team. This is a key senior hire with a broad remit to drive, evaluate and analyse sector to develop commercial outcomes, aid strategy, and move forward profitability while constantly improving customer experience. 

Based in the A12 Commercial Hub you will work across all service areas reporting directly to our managing partners. This is a collaborative position working with multiple stakeholders as well as directly with external clients. 

Key duties will include:

• Market & competitor analysis, financial modelling and BI/data specialist
• Strategy, business planning and roadmap development
• Business development expert with a customer centric approach
• Review current systems and process to improve overall client experience
• Carry out regular market research on best practice client experience helping to develop our client charter
• Identifying opportunities and scoping, modelling, designing and then implementing change programmes that will lead to profitable growth
• Overall management, assessment and continuous improvement to review and analyse how the firm can do more with current clients/customers. 
• Take a top-level view of the firm structure and modelling how and when it may need to change/adapt in order to meet the objectives of the 5-year plan
• Budget owner for any change programmes/PR/Marketing expenditure
• Senior stakeholder for marketing & promotion – overall strategy design for increasing our presence and maintaining a status of a trusted brand
• Developing and influencing the future direction of the firm and the provision of client services in accordance with firm values.

This is a creative thinking role with really exciting potential to make an impact. You will be an excellent communicator, persuasive but pragmatic and open to debate and discussion about opportunities for improvement. You will be highly logical with excellent project management skills – a completer/finisher in nature with a tenacious desire to see a task through to completion so that you can analyse the results. 

The candidate will be joining a forward-thinking firm in a period of exciting growth and expansion.  Holmes & Hills provides a supportive, relaxed and collaborative environment.

Relevant experience

The successful candidate will ideally come from a client or customer service-led environment with a strong range of commercial experience. They will be able to demonstrate a proven track record in analysis, reporting, data and business development with clear links to commercial growth, profitability and business efficiencies.

This role would suit an ambitious professional who is looking for a new challenge and the opportunity to play a key role in developing and growing our organisation.

Skillset

• Commercial acumen and awareness
• Strong Communication skills
• Pro-active and strategic thinker
• Creative, with a continuous improvement mindset to seeking efficiencies without compromising quality.
• Entrepreneurial, ambitious and results-driven
• Change management and projects experience
• Good understanding of marketing and business development activities
• Ability to work externally with clients
• Enjoy networking and building relationships with an active network of industry professionals  
• Solving business problems to help develop efficiencies and profitability
• Self-motivated

Anticipated background/experience:

• Client or customer service-led experience desirable
• Senior commercial/business intelligence leadership experience
• Proven track record with strong references
• Educated to MBA level ideally (relevant degree essential i.ie economics / legal / business / accountancy).

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